We strive to deliver your orders promptly and efficiently. Below are the details of our shipping process to ensure a smooth experience for you.
Processing Time
• All orders are processed within 2-3 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time
• Standard Delivery: 5-7 business days
• Express Delivery: 2-3 business days (if available)
Please note that delivery times are estimates and may vary depending on your location and external factors such as weather or carrier delays.
Shipping Charges
• Enjoy free shipping on orders above AED 500.
• For orders below AED 500, standard shipping rates will apply.
Order Tracking
• Once your order has been shipped, you will receive a confirmation email with a tracking number.
• Use this tracking number to monitor the status of your delivery through our website or the carrier’s platform.
Damaged or Lost Items
• If your order arrives damaged or is lost during transit, please report the issue to us within 24 hours of delivery.
• We will gladly assist you with a replacement or refund, depending on the situation.